MTN Inaugurates Two Proximity Service Centres in Yaounde

Yaounde, Cameroon—The mobile telephone network, MTN has inaugurated two new service centres in the Bastos and Ngousso neighbourhoods in Yaounde. The two customer touch points were inaugurated on Wednesday June 17, 2015 by the governor of the Centre Region, Otto Joseph Wilson in the presence of the chief Executive Officer of MTN Cameroon, Philisiwe Sibiya and members of the executive management team.

Governor cuts ribbon at Ngousso service centre

In 2013, MTN launched an extensive program to multiply its direct sales points throughout the national territory with the aim of relieving congestion in its traditional service centres.

“Through this program we seek to strengthen MTN’s presence in the suburbs, in order to be closer to our customers, so as to offer them unique and personalized services at all times”, MTN Cameroon CEO, Philisiwe Sibiya said.

The leader of the Cameroonian telecommunications market today counts eighteen(18) proximity service centres nation wide; eight (8) of which have been created within the last two years.

Ngousso customer touch point has already received hundreds

The VIP Bastos and Ngousso service centres bring to five (5), the number of MTN customer touch points in the nation’s capital.

“With these five (5) service centres, we will significantly ameliorate the quality of service offered to our clients in Yaounde and provide them with an exceptional and unforgettable customer experience at every interaction with MTN”, Sibiya said.

The governor of the Centre Region, Otto Joseph Wilson said MTN is recognized today Cameroonians as a success story of the privatization policy led by the government of Cameroon since 1995.

“We note with satisfaction the strengthening of the positive and constructive relationship between MTN and the government, the republic and the people of Cameroon, proof of a strong and fruitful public-private partnership”, the governor said.

The Centre regional chief executive was delighted that the inauguration of two new MTN service centres in Yaounde has not only brought joy to subscribers of the political capital, but also that it is clear testimony of the importance the government of Cameroon attaches to public-private partnership to enhance sustainable growth and development.

“It is also recognition of MTN’s efforts to drive the local telecommunications market and revolutionize communication methods in Cameroon, for the benefit of the millions of people of this great nation”, he said.

With a capacity to receive more than 500 customers daily, the MTN VIP Bastos service centre has already catered for the communication needs of close to 17,000 customers ever since it went operational on September 2, 2014, according to MTN Cameroon’s corporate communications manager, Massey Njiti Bongang.

Massey said the Ngousso service centre which has been operational since November 5, 2014 pending official inauguration, has already served over 32,000 inhabitants of the Ngousso, Soa, Eleveur, Omnisport and Santa Barbara neighbourhoods.
By Ndi Eugene Ndi